Please note that not all issues are suitable for online support. We will advise accordingly from the information you provide in advance if we feel that the matter cannot be resolved online, or if we will need more than the 1 hour slot.

Support slots cancelled with less than 24 hours notice will be charged a £20 cancellation fee.

Support slots are for 1 hour. If the matter is resolved in 30 minutes or less, you will not be charged for the full hour.